Cancelling
You can cancel an order from your account until we start preparing it. Once preparation has started, the flowers are cut and arranged for you and the order can no longer be cancelled.
Refunds
- Cancelled before preparation: a full refund to your original payment method, or to your RizzFlora wallet if you prefer.
- A problem with your order: if something arrived damaged, late or not as described, contact us within 48 hours with your order reference and a photo. We will replace it or refund it.
- Card payments are refunded to the same card; banks usually take 5–10 working days.
- Bank transfers are refunded to the account the payment came from.
Fresh flowers
Flowers are natural products. Colours and varieties can vary slightly with the season; when a flower is unavailable we substitute one of equal or greater value in the same style.
Contact
Write to us through the contact page.
Last updated 8 October 2026